COMPLAIN / KELUHAN

 Complaint is something that expressed from customers or partners, because our company give bad service to customers or partners.

Expressing complaints
1.     It’s not actually what I want.
2.    At first, you said that……………but now………………………
3.    I am extremly dissatisfied with………………………………………
4.    I am disappointed with………………………………………………
5.    Actually, we like to have lunch/dinner here but…….………………
6.    What’s wrong with this flight? It’s advertised that…………………


Reasons of complaints.

1.       The service in this restaurant is very slow. It takes………to have……… 

2.        We have been waiting for almost………………hours for our order. 

3.       The waiters were rude and unhelpful.

4.        The items I bought here is not the same as the one advertised. 

5.       What’s wrong with this flight? It’s advertised that……………but…………… 

6.       Your flight attendants were………………………………………… 

7.       Unfortunately, you have sent us  the wrong goods.

Expectations towards complaints

1.       I would like to have a full refund for………… 

2.       I would like all my money back. 

3.       Would you please tell your staffs to be…………….…………? 

4.       Would you please remind your staffs not to be……………..? 

5.       Please send my order as soon as possible. 

6.       I’d like to ask for a full refund of………………………….   

  
Responses to Complaints

1.       I am sorry, Sir. Due to technical disorder, …………………………

2.       We’re sorry, Sir. We guarantee it won’t happen again.

3.       We’re sorry, Mom. We will report any dissatisfaction to the producer.

4.       It is all right, Sir. We will give all your money back.

5.        Excuse me, Mom. May I have a look at your receipt ?

6.       All right, Sir. Shall we ……….or……………………………?

7.       I’ll see to that right away ma’am.

8.        I’ll correct the situation immediately, sir.

9.        I’m so sorry sir; that should never have happened.

10.    I’ll take care of that right away sir. 

11.    I’ll see to it immediately. 

12.   I’ll see what I can do about it and get back to you. 

NOTES

1.       Conjunctions and prepositions showing cause and effects are often used in expressing complains.

2.        The future form of  S + will + V1…… is often used in handling complaints because the speaker hasn’t made any plan before.